HOW TO ORDER SMOKO CBD AND OUR RETURNS POLICY

We are passionate about providing the best customer service and we know that delivering a fast, efficient delivery can make all of the difference for your experience as well. That’s why at SMOKO CBD our number one priority is making sure there are no hold ups or delays with shipping!

We want you to love your purchase and all of our interactions with us.

  • The Best CBD Shop in Tunbridge Wells

    VISIT OUR SHOP

    Feel free to visit our shop located in Royal Tunbridge Wells

    Our Shop is open:

    Monday to Friday
    9am to 5:00pm

    Saturday 9am to 2pm

    Closed Sunday + Bank Holidays

  • ORDERING ONLINE

    You can order online at www.smokocbd.com
    24 hours a day, 7 days a week.

    If your UK order is completed before 2pm Monday to Friday, your order will be processed and dispatched the same business day. For International orders, please order before 1pm for same business day dispatch.

    If you order after 2pm or on the weekend, your order will be processed and dispatched the next business day.

  • How to contact SMOKO CBD

    OVER THE PHONE

    If you are in the UK
    You can call us FREE on
    0800 772 0234

    If you are outside the UK
    You can reach us on
    +44 (0)1892 512 529

    Our Sales Hotline are
    Open Monday to Friday
    from 9am to 5pm GMT

  • SMOKO CBD Products are made in the UK

    MADE IN THE UK

    All of our CBD Products are proudly Made in the UK so you get the best quality products!

  • SMOKO CBD may deliver a range of potential health benefits

    RANGE OF POTENTIAL HEALTH BENEFITS

    Our customers are using SMOKO CBD to help with conditions like anxiety, depression, IBS, chronic pain and inflammatory conditions.

  • SMOKO CBD provides FREE UK Delivery on orders over £30

    FREE UK SHIPPING

    We offer FREE UK shipping on all orders over £30+ with Royal Mail so you can expect your delivery to be quick!

SHIPPING YOUR CBD WITH OUR DELIVERY PARTNERS

Once your order has been processed, it will be sent using one of our great delivery methods and generally will be with you the next business day.

We use Royal Mail 24 Tracked and ParcelForce for our UK deliveries and ParcelForce for our International deliveries.

Royal Mail normally takes 1-3 working days to deliver - If you have been waiting more than 7 working days please contact us and we will do everything we can to get the issue sorted.

ParecelForce - deliver Monday to Friday. SOMETIMES they will also deliver on Saturday, but that isn't guaranteed.

International Delivery - international orders received before 1pm will be dispatched the same business day. We would suggest selecting ParcelForce for EU deliveries and non-EU and international orders.

For our International customers, most orders will arrive within 5 business days once we have processed the order, but please allow between 7-14 days.

Please note the customer will be responsible for any import duties, clearance fees and any other additional charges.

If you are unsure whether your country allows for the import of CBD products please email us at hq@smoko.com and we would be happy to investigate for you.

SMOKO CBD RETURNS POLICY

At SMOKOCBD, we want you to love your purchase and all your interactions with us. If for any reason you are not completely satisfied with your purchase, you may return your purchase within 14 days for a refund if unopened or faulty.

As SMOKO CBD items are considered consumables we cannot accept any opened or used items.

Before you decide to return an item, give us a call on 0800 772 0234 or +44 (0)1892 512 529 as we might be able to assist you over the phone.

If you still wish to return the unopened items, you can bring them back to the place of purchase or send them to the following address:

Go For It Trading Limited / SMOKO CBD

18 Camden Road

Royal Tunbridge Wells, Kent, TN1 2PT,

United Kingdom

To speed up the processing of your inquiry please send a copy of the invoice along with a brief letter explaining the issue.

We highly recommend the goods you are returning are sent by via recorded delivery. Unfortunately, we are only able to accept returns made within the United Kingdom and postage will be paid by the sender.